Frequently
Asked Questions

General Questions

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Additional Drivers

Is there an extra charge for additional drivers?
Nope! Whether it’s one, two, or more, we don’t charge for additional drivers.
Can someone else drive the car I rented?
Yes! Just let us know in advance so we can add them to the rental agreement. They’ll need to be there at pickup with their license and passport.

During Your Rental

Can I extend my rental?
Yes! If you need more time, call us at least 12 hours before your return time. If available, we’ll extend your rental, but keep in mind the rate and car may change.
Can I change the drop-off location after pickup?
Yes, but let us know at least 8 hours in advance so we can adjust the schedule.
When do I return the car?
Check your rental agreement for the return date and time.

Insurance

What isn’t covered by insurance?
Insurance does not cover:
  • Lost or damaged car keys
  • Personal belongings left in the car
  • Driving under the influence of alcohol
  • Unauthorized drivers (only approved drivers are covered)
  • Negligence (e.g., leaving the car unlocked, key inside the car, etc.)
Can I remove the excess fee completely?
Yes! With Super Collision Damage Waiver (SCDW), you won’t have to pay anything, even if you’re at fault. Prices range from €7–€15 per day, depending on the car and rental period.
Is there an excess fee?
Yes, but we don’t take a deposit. You only pay if you’re at fault in an accident.
What insurance is included?
All rentals come with Collision Damage Waiver (CDW), which covers:
  • Theft Protection (TP)
  • Third-Party Liability (TPL)
  • Accidents where you’re NOT at fault
If you are at fault, an excess fee applies, depending on the car you rented (usually between €500–€800).

Issues & Emergencies

What if I lose the car keys?
Call us right away! We’ll arrange a replacement key, but a service fee will apply based on your location. If the original key isn’t found, additional charges will apply since lost keys aren’t covered by insurance.
What if I’m in an accident?
Stay safe. Move to a secure area if possible. Call us immediately at (+230) 52509099. If it's a minor accident, fill out the Agreed Statement of Facts (found in the glovebox). If anyone is injured, contact the local police within 1 hour. Make sure to get the other party’s contact details and provide them to us. If your car is undrivable, we’ll send a replacement (if available).
What if I get a fine?
You’re responsible for any fines, including speeding, parking violations, or other infractions. If you receive a fine, you’ll either be notified by the police or Drive Now and will need to pay it.
What if I have car trouble?
Take a minute to check the basics—fuel level, dashboard indicators, etc. If there’s an issue, call your rental agent right away. We offer 24/7 roadside assistance, so help is always a call away!

Payment

Can I use a debit card?
Yes, debit cards are accepted.
How can I pay?
We accept cash, debit cards, and credit cards (Visa, MasterCard, and American Express). Cash payments can be made in EUR, GBP, USD, AUD, and MUR.
When do I pay for my rental?
Full payment is made when we deliver the car to you.

Qualification & Documents Needed to Rent a Car

I forgot my driver’s license! Can I still rent a car?
You’re in luck! We accept a digital version when we deliver the car, but remember—a printed copy is required while driving.
Do I need an international driver’s license to drive in Mauritius?
Nope! Your national driver’s license is all you need.
What documents do I need to rent a car?
Just the basics! When you pick up your rental, bring your passport and a valid driver’s license that’s at least one year old. If you’re adding another driver, they’ll need to show theirs too.

Reservations

Do I have to leave a deposit?
No deposit required! You only pay if an accident happens and you’re at fault.
Does the price include fuel?
No, fuel isn’t included. Just return the car with the same fuel level as when you picked it up.
Will I get the exact car I booked?
We guarantee a car from the same category, but we can’t promise the exact model. If your chosen car isn’t available due to repairs or an accident, we’ll give you an upgrade for free (if available).
Can I book a car for someone else?
Yes, but the person picking up the car must be there with their passport and driver’s license.
How do I cancel my booking?
Easy! Just email us at info@drivenow.mu at least 48 hours before your rental time.
Can I change my booking?
Yes, as long as you do it at least 48 hours before pickup. Just email us at info@drivenow.mu, and we’ll update it for you. If it’s less than 48 hours, call or WhatsApp us at (+230) 52509099. Keep in mind, changes are subject to availability.
How do I know if my booking is confirmed?
We’ll send you two emails:
  1. A confirmation email right after you book.
  2. A Reservation Voucher to confirm everything is set.
If there’s an issue with your booking, you’ll get an email letting you know.